aca77 Privacy Policy

1. Introduction

aca77 operates the online casino and sports betting platform available at aca77.bet. We are committed to protecting the privacy of all users, including registered account holders and unregistered visitors. This Privacy Policy describes the personal data we collect, how that data is used, how it is stored and protected, who it may be shared with, and the rights available to you as a user of the Platform.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Privacy Policy forms part of our Terms and Conditions. If you do not agree with the terms of this Policy, please discontinue your use of the Platform.

2. Personal Data We Collect

aca77 collects personal data in the following categories:

• Registration data: full name, date of birth, Bangladesh mobile number, and any other information provided at account creation, required to create and maintain your account and to confirm you meet the minimum age requirement of 21 years.
• Identity verification data (KYC): government-issued photo identification and proof of address documentation when required as part of our KYC process, collected for regulatory compliance and fraud prevention purposes.
• Payment data: transaction identifiers and references associated with deposits and withdrawals via bKash, Nagad, Rocket, Upay, or local bank transfer. aca77 does not store full payment account credentials. Payment data is retained for financial record-keeping and compliance.
• Gameplay and activity data: records of bets placed, games played, session durations, deposits, withdrawals, bonuses claimed, and account activity logs, used for account management, bonus administration, responsible gaming monitoring, and dispute resolution.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and referring URL, collected automatically when you access the Platform and used for security, fraud detection, and service optimisation.
• Communications data: records of your interactions with aca77 customer support, including chat transcripts and email correspondence, used to resolve your queries and to improve our support service quality.

3. How We Use Your Personal Data

aca77 uses the personal data collected from you for the following purposes:

• Account administration: creating and maintaining your aca77 account, processing your deposits and withdrawals, administering bonuses and promotions, and providing access to the Platform's games and services.
• Identity and age verification: confirming that you meet the 21-year minimum age requirement and that the identity information provided is accurate, in compliance with our KYC obligations and responsible gaming commitments.
• Security and fraud prevention: monitoring account activity to detect and prevent fraud, money laundering, bonus abuse, collusion, and other prohibited conduct described in our Terms and Conditions.
• Responsible gaming monitoring: reviewing gameplay patterns to identify potential problem gambling behaviour and ensuring that responsible gaming tools such as deposit limits, session reminders, and self-exclusion are operating as intended.
• Service communications: sending transactional notifications such as deposit confirmations, withdrawal updates, and account alerts, and — where you have consented — promotional messages about bonuses, new games, and seasonal offers relevant to Bangladesh players.

4. Cookies and Tracking Technologies

aca77 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that allow us to recognise your browser and retain certain session information. We use the following categories of cookies:

• Essential cookies: required for the Platform to function correctly. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that store your language and responsible gaming preferences. Disabling essential cookies will impair core Platform functionality.
• Analytics cookies: used to understand how Bangladesh players navigate the Platform, including which pages are visited most, how long sessions last, and where technical issues occur. Data from analytics cookies is processed in aggregate form to improve Platform performance and user experience.
• Functional cookies: store optional preferences such as your preferred payment method display, game category filters, and responsible gaming tool settings. These enhance your experience but are not essential for core Platform operation.
• Session and local storage: used for performance optimisation and in-session state management. These are cleared when you end your browser session and are not used to track you across sessions.

You may manage non-essential cookies through your browser's settings. Blocking essential cookies will prevent login and core Platform features from working. aca77 does not use third-party advertising or cross-site tracking cookies.

5. Sharing Your Personal Data

aca77 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment processors: transaction references shared with bKash, Nagad, Rocket, Upay, and participating local bank payment gateways solely to process your deposits and withdrawals. Only the minimum information necessary to complete the transaction is shared.
• Identity verification providers: KYC documentation shared with third-party identity verification services where account verification is required. These providers operate under confidentiality and data security obligations.
• Game providers: gameplay session data shared with third-party providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, PG Soft, and Jili to facilitate game delivery. Providers receive only the session and player data required to run the game and process results.
• Legal and regulatory disclosure: personal data disclosed to law enforcement, regulatory bodies, or courts when required by applicable law, a valid court order, or lawful authority. aca77 discloses only the minimum data required to satisfy the relevant legal obligation.

All third parties with whom aca77 shares personal data are required to handle that data in accordance with applicable data protection obligations and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6. Data Security

aca77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and aca77 servers, ensuring that account credentials, payment data, and personal information cannot be intercepted.
• Secure password storage using industry-standard one-way cryptographic hashing with salt. aca77 never stores passwords in plaintext and cannot retrieve your original password — it can only verify it against the stored hash.
• Tokenisation of payment references: mobile wallet transaction identifiers for bKash, Nagad, and Rocket are tokenised and not stored as full account credentials, reducing financial data exposure risk in any security incident.
• Access controls: personal data is accessible only to aca77 personnel and authorised third parties with a demonstrated legitimate need. All internal access is logged and subject to periodic audit.
• Regular security reviews: aca77 conducts periodic assessments of its security practices and infrastructure to identify and remediate potential vulnerabilities. In the event of a data security incident affecting your personal data, aca77 will notify you promptly in accordance with applicable obligations.

7. Data Retention

aca77 retains your personal data for as long as your account remains active and for a period thereafter as required to comply with applicable legal, regulatory, and financial record-keeping obligations. Account data and transaction records are generally retained for a minimum of 5 years following account closure to satisfy anti-money-laundering and financial compliance requirements.

If you request deletion of your account, aca77 will delete or anonymise your personal data subject to any retention obligations that prevent immediate deletion. Where data must be retained for legal or compliance reasons after account closure, it will be isolated from active processing systems and used only for the purpose of satisfying the applicable obligation.

8. Your Rights Regarding Your Personal Data

As a user of the aca77 Platform, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data aca77 holds about you. Requests must be submitted through your registered account and will be fulfilled within a reasonable timeframe following identity verification.
• Right of rectification: if any personal data held about you is inaccurate or incomplete, you may request that it be corrected. Basic account details may be updated directly through your account settings; contact support for data you cannot update yourself.
• Right to deletion: you may request deletion of your personal data and closure of your aca77 account. Requests are processed subject to applicable legal retention obligations. Data retained for compliance reasons will be isolated and used only for those purposes.
• Right to withdraw consent: where aca77 processes your personal data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to object to marketing: you may opt out of promotional communications from aca77 at any time by adjusting your communication preferences in your account settings or by contacting customer support. Essential transactional notifications will continue regardless of your marketing preference.

9. Children and Minimum Age

The aca77 Platform is strictly for adults aged 21 years and above. aca77 does not knowingly collect, use, or store personal data relating to any person under the age of 21. If aca77 becomes aware that personal data has been collected from a person under 21 without appropriate age verification, that data will be deleted promptly and the associated account suspended pending investigation.

aca77 uses date-of-birth verification as part of the registration process. Any account found to have been created by a person under 21 will be closed and all balances forfeited in accordance with our Terms and Conditions. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

10. Third-Party Services

This Privacy Policy applies only to data processed by aca77 in connection with the Platform. The data handling practices of third-party services are governed by their own privacy policies. aca77 accepts no responsibility for the privacy practices of any third party. In particular:

• Game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, PG Soft, Jili, and others) operate their own game delivery infrastructure. When you play a provider-hosted game, the provider's systems process game session data under the provider's own privacy practices. aca77 selects providers that maintain appropriate data security standards.
• Payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others) process payment transactions under their own terms and privacy policies. aca77 is not responsible for the data handling practices of any payment provider.
• Analytics and security service providers engaged by aca77 are bound by data processing agreements that restrict their use of data to the specific services they provide to aca77 and prohibit them from using aca77 player data for their own commercial purposes.

11. Changes to This Privacy Policy

aca77 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, aca77 will provide notice via the Platform or by notification to your registered Bangladesh mobile number prior to the changes taking effect. Your continued use of the Platform following the effective date of a revised Privacy Policy constitutes acceptance of the updated terms.

We recommend reviewing this Privacy Policy periodically. If you have any questions about this Privacy Policy or how aca77 handles your personal data, please contact our customer support through the support section of your registered account.

12. Governing Law and Severability

This Privacy Policy and any dispute arising from or relating to it shall be governed by applicable law. By using the aca77 Platform you consent to the jurisdiction described in our Terms and Conditions for resolution of any such dispute. aca77 makes no representation that the Platform is appropriate or lawful for use in any particular jurisdiction outside of its intended markets. It is your sole responsibility to ensure that your use of aca77 complies with all laws applicable to you.

If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remainder of the Policy, and the remaining provisions shall continue in full force and effect.